Customer Service RepresentativeApply Now Apply Later
- Tracking Code
- Job Description
This position will be responsible to provide exceptional customer centric service to our external customer base, which includes the following functional activities
- At all times, deliver and promote the HB Fuller Telephone Policy – COGS 3 at all times.
- Input, monitor and coordinate all received customer orders to meet customer demands, including export shipments when applicable. – (Fax, Email, Phone, EDI)
- Ensure accurate pricing is included on all orders during the order entry process. Work with internal pricing team and account managers where price variances are evident
- Manage all customer complaints as received, including those input within SFDC - assign to appropriate personnel to complete and resolve to customer satisfaction, where applicable
- Prepare and/or process customer credit adjustments, finance rebates and customer invoices.
- Maintain and coordinate accurate records for Consignment warehouses - deliveries and usage invoices. Manage all aging stock within consignment warehouses and alert Account Managers to clear as required
- Delivery enquiries – Communicate transit times, coordinate POD’s and ETA’s for customer orders.
- Monitor and maintain all AS400/Prism housekeeping requirements relating to Customer Order Management.
- Backup Order entry for CSD team members for all customer bases, as and when required.
- Communicate with other internal departments as required to support
- Ability to work to flexible hours to support differing time zones throughout Australia and New Zealand, when required
- Required Experience
- Minimum Year 12 secondary education
- 3-5 years working in a customer service environment and/or a related field.
- Computer literate – with data entry speed minimum 8500 alpha numerical per hour &>99% accuracy
- High comprehension and numeracy proficiency and be able to communicate at all levels
- Possess a professional phone manner
- Job Location
- Dandenong South, Victoria, Australia
- Position Type