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Account Manager, Converting Solutions

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Job Description

We at H.B. Fuller embrace a shared set of beliefs and competencies that direct the way we operate and express our fundamental principles about how we will achieve success. We strive to hire talent that demonstrates our beliefs and our competencies.


The Account Manager is expected to retain and grow H.B. Fullers’ market share at existing customers while closing profitable new sales opportunities in Converting Solutions Markets. He/she is accountable for ensuring that customers view H.B. Fuller as a partner by providing professional sales support and excellent customer service. The Account Manager must possess the business ability to influence and gain customer alignment at all levels within customer organizations and is expected to develop an in-depth understanding of the client’s business plus the competitors, industry trends, and market forces affecting their business and product needs. In addition, the Account Manager should achieve the above through use of the H.B. Fuller Sales Process and value selling.


• Achieve defined sales and contribution margin with the result that H.B. Fuller expands its market share in the Account Managers geography.
• Develop relationships at all levels with all ‘’A’’ accounts but especially the Top 10.
• Manage the ‘’B’’ and ‘’C’’ accounts in line with Sales Director (SD) / Business Manager (BM) / Geographic Sales Manager (GSM) guidelines.
• Agree Top 10 opportunities with SD, BM or GSM and then close them within the timelines agreed.
• Implement Strategic Account plans for sites that are within the Account Managers geography.
• Manage travel & expense (T&E) costs within budget.
• Use the pricing tools provided by the SD, BM or GSM and implement prices variation as required.
• Document all activities at customers in our CRM tool ( SFDC).
• Develop and maintain account plans for all key accounts and plan to hold a business review at least once per year at the Top 10 accounts.
• Quantify and document the value H.B.Fuller provides to the customer.
• Support distribution strategy regarding C accounts.
• Proactively focus on selling core products and upgrading customers to new products, additionally when specifically requested by SD, BM or GSM, Marketing or Product Line Manager.
• Develop sales in new market segments or with new products as required by Marketing and Sales Management
• Ensure customers pay on time, give minimum order quantities and lead times.
• Work closely with Customer Service, Credit Control and react quickly if they ask for help
• Provide accurate sales forecast each month for the next 12 months to SD, BM or GSM
• Document all potential business in SFDC including all ESPCE (Equipment, Substrates, and Performance/Cost/Environment) data.
• Report new customer or market technical/product needs to the Technical Service /Research +Development (R+D) team and copy the SD, BM and GSM + top 3
• Suggest new ideas to H.B. Fuller that could allow H.B. Fuller to differentiate itself from the competitors either through technology or service.
• Ensure customers are using the latest technology and services available from H.B. Fuller.
• Work in close cooperation with Area Technical Managers and technical labs.
• Use the selling tools and skills provided via the H.B. Fuller sales training programs and coaching from the SD, BM and GSM. Constantly seek to improve knowledge, skills and behaviour by attending training, seeking advice and by self-learning.
• Use the Business segment resources as necessary to achieve sales objectives.

Required Skills


• Master level or equivalent
• 5+ years’ experience or proven experience in industrial sales or relevant industry experience of which 2+ years’ experience in the Converting industry
• Ability to understand applications engineering
• Understanding of financial metrics such as Operating Profit, Margins and Working Capital
• Excellent verbal, presentation and written communication skills
• Team player
• PC skills in Windows environment, more specific Excel and PowerPoint
• Valid driving license and willing to travel within the Territory and occasionally to H.B. Fuller facilities across the European Region.
• Ability to communicate in language required for the specific geography
• High ethical standards – must meet H.B. Fuller minimum
• A disciplined, yet flexible and creative approach.
• Good understanding of supply chain processes
• Ability to work in a fast changing environment. Good reporting skills.
• Positive, ‘’can do’’ attitude.


• English and one other European language
• Technical or marketing qualifications
• Experience in working with different cultures and working in different countries
• Chemistry knowledge
• Knowledge of applications engineering
• 5+ years or proven experience or demonstrated success in industrial selling
• Ambition to become senior sales professional or sales manager
• Ability to be Manager/Leader in sales/relevant function

Job Location
Istanbul, , Turkey
Position Type
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