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Engineer EIMEA, Quality

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Tracking Code
5532
Job Description

We at H.B. Fuller embrace a shared set of beliefs and competencies that direct the way we operate and express our fundamental principles about how we will achieve success. We strive to hire talent that demonstrates our beliefs and our competencies.

POSITION OVERVIEW


Customer Care
The Engineer will report to the Customer Care Manager. This role will focus on our Automotive business. While part of the Customer Care group, the Engineer will work to ensure internal processes are aligned with our customer requirements. The focus of the work will require the Engineer to understand both the view of the internal and external customers. This position will be involved in gathering data on customer complaints, customer requirements, customer portals, customer questionnaires and evaluations of HB Fuller. With this information, the Engineer will then need to define actions to address any gaps and set up multi-disciplinary teams to address these points.

Furthermore, the Engineer will be responsible to monitor the internal and external performance indicators on customer satisfaction in order to demonstrate whether HB Fuller is compliant with our customer requirements for both product quality and process efficiency.

PRIMARY DUTIES
o Manage the coordination of HBF´s assessment of customer requirements
o Analyze customer´s evaluation of HBF and set up cross-functional teams to define needed actions
o Periodically review information found in our Automotive customer portals and communicate internally any concerns or actions needed
o Coordinate customer questionnaires for the Automotive A customers
o In regards to IMDS & PPAP, the Analyst will be the expert on these subjects and be responsible to coordinate the completion of these documents for the region. This will require working closely with the plants & R&D
o Coordinate customer quality requests such as requalification
o MOC coordinator between different functions for Automotive projects
o Become the Quality Representative for all customer “Q” portals
o Analyze the metrics of customer satisfaction and ensure actions are taken to internally to address gaps
o Support cross-functional team to review the critical complaints for the business and coordinate actions to ensure they are being put in place to address the complaints on a timely basis
o Continuously identify opportunities to further improve customer satisfaction
o Participates in regular team meetings to review best practices and issues that impact the team.

Required Skills

MINIMUM REQUIREMENTS
 7-10 years of experience of commercial/quality customer transaction experience in the Automotive industry
 IATF knowledge and experience
 Strong experience working on PPAPs & IMDS
 Leadership skills for change agent role and for addressing/fixing root causes of complaints
 Strong customer focus with high analytical ability
 Fluent in English & German
 Excellent communication skills, particularly the ability to manage in a matrix organization
 Team player
 Excellent organization & time management skills
 High level of PC skills

PREFERRED QUALIFICATIONS
 IATF auditor certification
 SalesForce.com and SAP/JDE experience.
 Lean Six-Sigma or Quality Management certification or course-work.

Job Location
Mannheim, Germany
Position Type
Full-Time/Regular
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