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Customer Service Agent II

Michigan Center, Michigan, United States

On - Site

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As the largest pureplay adhesives company in the world, H.B. Fuller’s (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2023 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,000 global team members who collaborate with customers across more than 30 market segments in over 140 countries to develop highly specified solutions that enable customers to bring world-changing innovations to their end markets.

Position Overview:

The Customer Service Specialist reports to the Customer Service Manager and has account management responsibilities as the single-point-of-contact for their assigned customers. This is to ensure an excellent customer experience is delivered and assist in achieving the company goals regarding revenue, profitability, receivables, on-time fill-rate, quality, and safety.

Primary Responsibilities:

  • Single point of contact to our customers both internal and external. Ensure that customer’s needs and expectations are met in a timely fashion. Follow requests through to completion.

  • Order entry is done right the first time with attention to detail, shipped on-time and in full. Communication of any changes to schedule are completed same day.

  • Support Sales Team with new customer entry, maintain current customer data, shipping requirements, regions and salespeople are accurately maintained.

  • Develop and maintain positive working relationships with supporting departments to support a strong working culture.

  • Understand and support the day-to-day standard work as presented. Be agile in our efforts for continuous improvement as an organization.

Minimum Requirements:

  • High School Diploma or equivalent

  • 2+ years of experience in Customer Service

  • Ability to operate a phone system with inbound/outbound calls

  • Strong computer skills in Microsoft Systems: Teams, Word, Excel, Outlook, and Power Point

  • Excellent communication ability including but not limited to written, telephone, speaking, reading and listening.

  • Results oriented with developed problem-solving abilities.

  • Demonstrates proficiency in competencies such as responsiveness to change, collaboration, and focus on the customer.

  • Flexible work schedule – some overtime could be required.

Pay is based on several factors including but not limited to education, work experience, certifications, and geographic location.

The salary for this role is $22/hr - $27/hr.

In addition to your salary, H.B. Fuller offers employees a competitive total rewards package including comprehensive benefits, incentive and recognitions programs, health & wellness benefits, 401K contributions, paid time off and paid holidays. Eligibility may vary.

H.B. Fuller is an Equal Employment Opportunity employer and proud to have created a collaborative culture where employees around the world are seen, heard, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or marital status or status as a protected veteran, or any other legally protected classification.

H.B. Fuller does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms. To conduct business with H.B. Fuller, a written service agreement must be executed by Human Resources prior to submitting any information relating to a potential candidate. Without a signed service agreement, H.B. Fuller shall not be obligated for payment of any fee or compensation.

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