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Credit & Collection Representative

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Tracking Code
5530
Job Description

We at H.B. Fuller embrace a shared set of beliefs and competencies that direct the way we operate and express our fundamental principles about how we will achieve success. We strive to hire talent that demonstrates our beliefs and our competencies.

POSITION OVERVIEW
The Credit & Collection Representative reports to the North American Credit & Collections Team Leader and has primary responsibility for follow up with past due accounts and addressing orders that are held systematically for over limit and accounts receivable aging conditions. The scope of the accountability includes assigned portfolio of accounts receivable in a range of:
- 250 to 1.500 customer accounts

PRIMARY DUTIES
1) COLLECTION OF PAST DUE ACCOUNTS RECEIVABLE (40%)
a. Monitor accounts receivable aging and initiate routine collection follow up for assigned accounts.
b. Record status of collection follow up in the A/R system.
c. Escalate delinquency issues to Sales, Customer Service, Credit Analyst, Team Leader or Manager based on response.
d. Collaborate with teammates located in US.

2) ORDER HOLDS FOR OVER LIMIT AND AGING CONDITIONS (30%)
a. Address customer orders held systematically for over limit and aging conditions with appropriate HBF resource—Analyst, Manager, Customer Service, Sales, or Customer based on the issues and scope of the exposure.

3) SUPPORT FOR ACCOUNTS RECEIVABLE REPORTING AND TRANSACTION PROCESSING (25%)
a. Review credit notes issued and coordinate resolution within established guidelines.
b. Assemble established reports for department management reporting or audit processes.
c. Follow up with accounts that take unearned discounts in accordance with established process.

4) OTHER A/R DUTIES AS ASSIGNED BY MANAGER TO SUPPORT CREDIT & COLLECTION PROCESS (5%).

Required Skills

MINIMUM REQUIREMENTS
 High School Degree
 Ability to work independently
 Demonstrated written & verbal communication skills (English)
 Business office experience
 Ability to execute software—A/R system; Microsoft Office; Internet…;
 Trouble shooting skills

PREFERRED QUALIFICATIONS
 College Degree in Business, Finance, or Accounting
 SAP A/R System experience
 JD Edwards A/R System experience
 Business communication training
 Intermediate Microsoft Office skills
 Accounts Receivable Experience

Job Location
Mindelo, Porto, Portugal
Position Type
Full-Time/Regular
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