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Technical Service Engineer
Monterrey, Nuevo León, Mexico
MEX-Monterrey
On - Site
Apply Now Apply LaterAs the largest pureplay adhesives company in the world, H.B. Fuller’s (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2024 revenue of $3.6 billion, our mission to Connect What Matters is brought to life by more than 7,500 global team members who collaborate with customers across more than 30 market segments in over 140 countries to develop highly specified solutions that enable customers to bring world-changing innovations to their end markets. Learn more at www.hbfuller.com.
This role is responsible for performing internal product tests, quantifying product value, and advising business leaders and customers on applications and equipment. It supports commercial teams through training, troubleshooting, and technical demonstrations, contributing to innovation and customer satisfaction.
Primary Responsibilities
Perform internal product tests and report results to customers and commercial teams
Execute Technical Service Requests (TSRs) and deliver data-driven conclusions
Support key accounts through training, application startup, and troubleshooting
Design and implement advanced experimental methodologies
Mentor junior and mid-level technicians
Assist sales and QC teams with customer complaint investigations
Collaborate with interdisciplinary teams on research initiatives
Analyze and interpret data for technical reports and presentations
Conduct successful lab trials and product demonstrations
Partner in account planning and value selling strategies
Minimum Requirements
High School Diploma, Associate/Technical degree, or bachelor’s degree in chemistry, Chemical Engineering, Materials Science, or related field with 2+ years of relevant experience.
Ability to become an expert in customer applications and internal technical service
Proficiency in electronic tools (e.g., SFDC, HBF tools)
Strong verbal and written communication skills
Team-oriented, organized, and adaptable
Proficient in English (verbal and written)
Preferred Requirements
Bachelor’s degree in chemistry, Chemical Engineering, Materials Science, or related field
1+ year of experience with adhesives, applications, machinery, or substrates
Experience in customer-facing technical roles
Understanding of value selling techniques
Salesforce.com experience
Leadership potential and interest in increased responsibility
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H.B. Fuller is an Equal Employment Opportunity employer and proud to have created a collaborative culture where employees around the world are seen, heard, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or marital status or status as a protected veteran, or any other legally protected classification.
H.B. Fuller does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms. To conduct business with H.B. Fuller, a written service agreement must be executed by Human Resources prior to submitting any information relating to a potential candidate. Without a signed service agreement, H.B. Fuller shall not be obligated for payment of any fee or compensation.
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