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IT EIMEA Operations Manager

Mindelo, Porto, Portugal

Hybrid - Remote/Onsite

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As the largest pureplay adhesives company in the world, H.B. Fuller’s (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2023 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,000 global team members who collaborate with customers across more than 30 market segments in over 140 countries to develop highly specified solutions that enable customers to bring world-changing innovations to their end markets.

The Role?

The IT EIMEA Operations Manager will report to the Global IT Operations Senior Manager. They will lead a team of IT professionals to ensure the smooth functioning of all IT processes and services in the region and globally. The Manager will collaborate with internal and external stakeholders to develop and implement IT strategies that align with organizational goals. Additionally, they will ensure compliance with all relevant IT regulations and standards within the EIMEA region.

Who WE are?

We thrive to embrace differences making sure everyone feels heard and valued. We believe that a rich tapestry of backgrounds, experiences, nationalities, and perspectives fuels innovation. We offer flexible career paths tailored to your strengths and aspirations. Our culture recognizes and supports everyone’s individual journey, fostering an inclusive workplace where everyone succeeds though a collaborative environment. As a result, for the past 3 years H.B. Fuller has been recognized as one of the 'Best Companies to Work For' by Exame magazine.

Primary Responsibilities: 

  • Oversee and manage daily IT operations, including troubleshooting technical issues and supporting end users.
  • Lead a team of 8 to 10 IT professionals, which includes hiring, training, and evaluating staff performance.
  • Develop and implement IT policies, procedures, and best practices to ensure system efficiency and security.
  • Identify and recommend technology solutions to improve business processes and productivity.
  • Manage IT projects, including planning, budgeting, and tracking progress to meet deadlines and deliverables.
  • Ensure compliance with industry regulations and data protection laws, such as GDPR.
  • Monitor IT performance metrics and provide regular reporting to senior management.
  • Collaborate with other departments to support IT needs and align technology initiatives with business goals.
  • Stay current on emerging technologies and trends to recommend advancements for the organization.
  • Serve as a point of contact for all IT-related issues and escalations within the organization.

Minimum Requirements:  

  • Bachelors in BA, CS, or MIS or MBA + 2 years' experience
  • Eight years’ experience in IT
  • Four years of management experience
  • Good knowledge of Microsoft operating systems and SAP.
  • Good knowledge of networking techniques, PC hardware, and printers.
  • Willingness to travel for business (30%)
  • Good language skills in English (Multi language).
  • ITIL v3 or higher certification.
  • High level of customer orientation
  • Strong adaptability, critical thinking skills, and the ability to make informed decisions in situations with limited clarity or defined parameters.
  • Experience navigating complex, fast-paced environments and effectively managing priorities and resources in the face of uncertainty will be highly valued.
  • The ability to communicate effectively, collaborate with stakeholders, and maintain a solution-oriented mindset when faced with ambiguity is essential for success in this role.
  • Strong organizational and team-building skills.

H.B. Fuller is an Equal Employment Opportunity employer and proud to have created a collaborative culture where employees around the world are seen, heard, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or marital status or status as a protected veteran, or any other legally protected classification.

H.B. Fuller does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms. To conduct business with H.B. Fuller, a written service agreement must be executed by Human Resources prior to submitting any information relating to a potential candidate. Without a signed service agreement, H.B. Fuller shall not be obligated for payment of any fee or compensation.

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