As the largest pureplay adhesives company in the world, H.B. Fuller’s (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2023 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,000 global team members who collaborate with customers across more than 30 market segments in over 140 countries to develop highly specified solutions that enable customers to bring world-changing innovations to their end markets.

Customer Service Office Clerk

Santa Fe Springs, CA

1st shift, M-F (8:30a-5p)

Position Overview

The Customer Service/Office Clerk role reports to the Business Manager and assists in the flow of customer orders, keeping accurate files, and other clerical duties while performing the following:

Primary Duties

• Order entry for customer orders
• Obtain shipping information from customers, call in pick-ups and coordinate with shipping/receiving department; provide tracking information to customers
• Prepare and manage a “hot orders/must ship list” for production/shipping departments.
• Communicate any shipping, hot order, or customer changes to production manager with urgency
• Handle all customer contact databases
• Daily correspondence for payment on past due invoices
• Files correspondence and documents as necessary
• Maintains files in an organized and accessible manner to include updating information, purging files on a regular basis and creating new filing systems as needed
• Assist in various office tasks which may include but limited to; answering the phone, routing calls, sorting mail, inventorying office supplies and preparing orders for Business Manager to place.
• All other duties as assigned

Minimum Requirements

• Associate Degree in Business Management, Supply-Chain Management or related field
• 2 years of experience required in similar role
• Manufacturing experience
• Able to work independently
• Excellent written and verbal communication skills
• Excellent phone demeanor and maintaining professionalism
• Ability to learn in-house software programs
• Fluency in English required.  

Preferred Requirements

• Fastener experience

Pay is based on several factors including but not limited to education, work experience, certifications, and geographic location.

In addition to your salary, H.B. Fuller offers employees a competitive total rewards package including comprehensive benefits, incentive and recognitions programs, health & wellness benefits, 401K contributions, paid time off and paid holidays. Eligibility may vary.

H.B. Fuller is an Equal Employment Opportunity employer and proud to have created a collaborative culture where employees around the world are seen, heard, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or marital status or status as a protected veteran, or any other legally protected classification.

H.B. Fuller does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms. To conduct business with H.B. Fuller, a written service agreement must be executed by Human Resources prior to submitting any information relating to a potential candidate. Without a signed service agreement, H.B. Fuller shall not be obligated for payment of any fee or compensation.