The Customer Service Agent serves as the primary contact for an assigned customer portfolio, ensuring accurate and timely completion of daily service activities. This role strengthens customer loyalty through proactive communication and effective issue resolution. It also coordinates cross‑functional requirements to support seamless order execution.

Primary Responsibilities

• Manage the full order cycle, including entry, maintenance, confirmation, and follow-up.
• Provide timely, professional responses to customer inquiries.
• Communicate proactively about order‑related changes or impacts.
• Perform SAP tasks such as customer master updates, CoA processing, invoice queries, and complaint handling.
• Collaborate with Finance, Logistics, Supply Chain, and Sales to support OTIF delivery.
• Support local SHE objectives and regulatory compliance.
• Manage consignment stock and customer portal requirements.
• Document disputes and initiate resolution procedures when needed.
  
  

Minimum Requirements

• High school diploma or commercial school education.
• 2+ years of experience.
• Fluency in English and at least one additional major language.
• Experience in customer service or customer support with regional scope.
• Ability to work under supervision while developing business knowledge.
  
  

Preferred Requirements

• Proficiency in MS Office and strong computer skills.
• Strong customer‑oriented communication abilities.
• Effective prioritization and time‑management skills.
• Demonstrated problem‑solving capability.