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Customer Service Specialist

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Job Description


Customer Service Representative reports to the Customer Service Manager with the primary functions of providing customer order management and associated activities supporting the organization’s objective of providing superior customer service and satisfaction


This position will be responsible to provide exceptional customer centric service to our external customer base, which includes the following functional activities

  1. Order management: Receiving customer orders by Customer & Sales Calling, Fax, Email, EDI
  2. (Input orders in Accpac: Order-Shipment-Invoice)
  3. Monitor and coordinate all received customer orders to meet customer demands
  4. Coordinate daily delivery schedule with 3PL warehouse.
  5. Register customer complaints - assign to appropriate personnel to complete and resolve to customer satisfaction.
  6. Communicate and coordinate all customer-related issues and inquiries.
  7. Prepare and/or process customer credit adjustments, finance rebates and customer invoices
  8. Tax invoice billing & sending to customer using tax billing program
  9. Communicate with other internal departments as required to support
  10. Month ending closing process: Inventory closing & Customer month ending process
  11. Report Preparation: Weekly Sales, SIFOT, Forecast, ABS Shipment, Price verification, Product return & CCCT
  12. Receiving samples in office –DHL, FedEx & etc.,
  13. Checking defective products and processing disposal when applicable
  14. Damaged cargo claim process with marine cargo insurance companies when applicable


Attach Org Chart - na

Number of direct reports - zero

Number of indirect reports - zero



Minimum Requirements

  • Bachelor degree
  • 2 ~ 3 years working in a customer service environment and/or a related field.
  • Computer literate – with data entry speed minimum 8500 alpha numerical per hour
  • High comprehension and numeracy proficiency and be able to communicate at all levels
  • Possess a professional phone manner
  • The candidate should demonstrate proficiency in the following competencies:
    • Responsive to change – adapts [ quickly ] to changing circumstances
    • Individually responsible for results –engages in activities and experiences that strengthen contribution to the team and company
    • Focus on customers – creates an experience for customers – delights customers by providing exceptional service
    • Model collaboration – Focuses on team success before individual success
    • Demonstrates operational excellence – continually looks for new and better ways to get things done – adopts a continuous improvement approach to all work tasks
    • Demonstrates effective self-management – seeks to understand and act upon improvement opportunities


  • Bachelor degree in business management
  • 2 years CSR working experience
  • ERP system SAP experiences
  • Intermediate level Microsoft Excel & Word
  • Good organizational skills
  • Fast learner


The working environment conditions for this position would be anticipated to be those typical to an office. There is minimal physical effort required for this position other than typing [data entry] and long periods sitting at a desk. The type of hazards would be typical to those seen in an office environment.

Job Location
Seoul, Seoul-teukbyeolsi (Seoul), Korea, Republic of
Position Type
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