As the largest pureplay adhesives company in the world, H.B. Fuller’s (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2024 revenue of $3.6 billion, our mission to Connect What Matters is brought to life by more than 7,500 global team members who collaborate with customers across more than 30 market segments in over 140 countries to develop highly specified solutions that enable customers to bring world-changing innovations to their end markets. Learn more at www.hbfuller.com.

IT Support Analyst

Support Analyst professionals are customer-oriented individuals tasked with fielding questions and helping to resolve issues concerning IT systems and computer hardware and software. Help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude, and the ability to work in a team environment.

IT Support Analyst

Responsibilities

• Provide customer service to end-users via phone, online requests, emails and other support request.

• Document technical procedures and maintain a knowledge base.

• Provide end-users with training on software applications and technology. Resolve complex technical problems related to computer systems, applications, and network connectivity.

• Manage and prioritize technical support requests and ensure timely resolution.

• Participate in the design, installation, configuration, and maintenance of computer systems and peripherals.

• Collaborate with other IT staff to identify and implement solutions for complex technical problems.

• Develop and maintain technical documentation and knowledge base.

• Provide training to end-users on software applications and technology.

Requirements

• Associate degree or technical certification in computer science or related field or 1-2 years of experience in technical support or help desk role.

•                     Knowledge of Windows OS and O365 Services.

•                     Experience with troubleshooting computer hardware and software issues.

•                     Strong communication and customer service skills.

•                     Ability to work on-site

•                     Understanding of ITIL methodology best practices for Incident, Problem, and Service Request fulfillment processes

PREFERRED QUALIFICATIONS

·       ITIL Certification

·       CompTIA A+, Server+, Security+

·       Basic office environment

Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities

H.B. Fuller is an Equal Employment Opportunity employer and proud to have created a collaborative culture where employees around the world are seen, heard, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or marital status or status as a protected veteran, or any other legally protected classification.

H.B. Fuller does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms. To conduct business with H.B. Fuller, a written service agreement must be executed by Human Resources prior to submitting any information relating to a potential candidate. Without a signed service agreement, H.B. Fuller shall not be obligated for payment of any fee or compensation.