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Americas HR Shared Services Manager

Tres Ríos, Cartago, Costa Rica

Hybrid - Remote/Onsite

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As the largest pureplay adhesives company in the world, H.B. Fuller’s (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2024 revenue of $3.6 billion, our mission to Connect What Matters is brought to life by more than 7,500 global team members who collaborate with customers across more than 30 market segments in over 140 countries to develop highly specified solutions that enable customers to bring world-changing innovations to their end markets. Learn more at www.hbfuller.com.

The Americas HR Shared Services Manager leads a regional HR Operations team, driving strategic HR initiatives, optimizing processes, and enhancing the employee experience. This role partners closely with HR Business Partners (HRBPs) and Centers of Excellence (COEs) to deliver data-driven solutions and ensure compliance, innovation, and operational excellence across HR programs.Advanced Workday expertise is essential, as this role will leverage the platform to streamline operations, enhance reporting, and support system-driven HR strategies across the Americas region.

Primary Responsibilities

• Lead and manage a team of 3–4 HR Operations Specialists, providing mentorship and performance feedback
• Oversee development and execution of regional HRSS programs and processes
• Serve as a subject matter expert in Workday, ensuring optimal use of the platform for HR operations and reporting
• Monitor industry trends to maintain competitive HR strategies
• Drive innovation and continuous improvement in HR operations, with a focus on system enhancements
• Collaborate with HRBPs and COEs to identify HR priorities and solutions
• Partner with corporate functions to enhance employee experience
• Provide data-driven insights and recommendations to HRBPs and managers using Workday analytics
• Act as a consultant on HR-related topics for employees and leaders
• Analyze HR metrics to inform decision-making and improve service delivery
• Ensure compliance with legal, regulatory, and company HR policies
• Lead strategic HR operations projects focused on process re-engineering and technology optimization

Minimum Requirements

• Bachelor’s degree in Human Resources, Business, or related field
• 5+ years of experience in HR, including leadership within an HR service center
Advanced proficiency in Workday, including employee lifecycle business processes in Core HCM and Recruit, and position management
• Strong knowledge of HR operations and compliance
• Experience managing cross-functional HR projects
• Fluency inEnglish, Spanish, and Brazilian Portuguese

Preferred Requirements

• Master’s degree in Human Resources or related field
• Expertise in project management methodology
• Experience with data analytics in HR decision-making
• Strong stakeholder management and communication skills
• Proven ability to drive operational efficiency and innovation

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H.B. Fuller is an Equal Employment Opportunity employer and proud to have created a collaborative culture where employees around the world are seen, heard, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or marital status or status as a protected veteran, or any other legally protected classification.

H.B. Fuller does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms. To conduct business with H.B. Fuller, a written service agreement must be executed by Human Resources prior to submitting any information relating to a potential candidate. Without a signed service agreement, H.B. Fuller shall not be obligated for payment of any fee or compensation.

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